Last updated August 24, 2026
Terms of service
These terms explain the responsibilities that keep buying and selling on Wivo clear, secure, and fair.
Using Wivo
You must provide accurate information, keep your account secure, and use Wivo only for lawful marketplace activity. You may not manipulate transactions, evade Wivo protections, impersonate another person, or interfere with the service.
Listings and seller responsibilities
Sellers are responsible for accurate descriptions, authentic photographs, ownership, condition disclosures, safe packaging, and timely shipment. Wivo may review, pause, remove, or reject listings that are misleading, unsafe, prohibited, or inconsistent with marketplace standards.
Purchases, payments, and payouts
Buyers authorize the displayed purchase total at checkout. Seller proceeds are shown before publishing or accepting a transaction. Payments and payouts are processed by Stripe and may be delayed for verification, delivery review, disputes, refunds, legal requirements, or risk controls.
Shipping, inspection, and disputes
Users must follow the shipping deadlines and instructions shown for an order. Buyers should inspect deliveries promptly and raise eligible concerns within the stated review period. Wivo may review listing evidence, tracking, communications within the service, and submitted documents when deciding a return or dispute.
Private Kallah benefit
The Kallah benefit requires a private application, proof of engagement, and a wedding invitation. Approval is discretionary, limited to the eligible account, and subject to the benefit rules shown at checkout. Documents may be verified before approval.
Marketplace role
Wivo provides marketplace, payment-protection, shipping, and review tools. Individual sellers remain responsible for the wigs they list. Except where required by law or expressly stated in an order policy, Wivo does not manufacture or own third-party listings.
Changes and contact
We may update these terms as Wivo develops. Material changes will be posted with a revised date. Questions about these terms may be sent to support@shopwivo.com.