How Wivo protects you

When you buy, Stripe holds your payment. The seller is not paid at checkout — they're paid only after the wig is delivered and you've had time to inspect it, or the review window passes without a dispute.

If an order never ships, or doesn't arrive, your payment is never released to the seller — Wivo refunds you automatically.

Sellers must mark an order shipped within 3 business days of payment. If it isn't shipped within 5 business days, the order is automatically cancelled and you're refunded — no need to ask.

Once tracking shows the wig delivered, you have 48 hours to inspect it and either approve the order or open a dispute. If you don't do either, the order auto-approves and the seller is paid — this protects sellers from indefinite holds, so take a look promptly.

Open a dispute from your order page with photos and a description of the issue. The seller has 48 hours to respond with their side.

From there, a Wivo team member personally reviews both sides — not an algorithm — and decides: a refund, a return, more time for evidence, or releasing payment to the seller if the item matches what was listed.

If a return is authorized, Wivo provides a prepaid tracked return label and you have 7 days to ship the item back.

Business sellers go through manual verification — identity, payout setup, and a review of their storefront — before they earn the Verified Business badge you see on listings.

Every seller, individual or business, is paid through Stripe's verified payout system, which means Wivo and Stripe both know who they are before a single payout happens.

Reach us at support@shopwivo.com and a real person will look into it — before or after a purchase.